Who needs to manage? Well the reality is that most of us need to manage people to some extent whatever our role in life is. Yet often we have little or no training in what is ultimately the key skill in management and that’s communication. If you want to see an example played out on screen – just try and watch ‘The Apprentice’ on the BBC and see some of the lack of communication played out on your screens. Although unfortunately it’s becoming harder to access the BBC from outside the UK as they’ve recently started blocking VPNs – read here.
In case you are in a position where you manage other people either in your own business or in your place of work, then the need to be able to communicate effectively is essential. The way you speak with people will ultimately affect the way they think of you and can create negative or positive responses. The more authority you have within the enterprise, the greater the impact of your communications will be on the organization overall, no matter how comfortable you are with that fact. This article highlights the value of developing your communication skills as a way of being a more efficient manager.
The scariest act of communication, speaking in public, is often a requirement of management positions, whether it is to make meeting presentations or to address your subordinates in general. You must take part in public speaking frequently so as to overcome any fear you might have. Good preparation is the crucial element to success as you face your communications situations. Your preparation is going to be your self-confidence to deal with anything unanticipated that could come up. For many of us, visualization exercises are all that are necessary to maintain composure during public speaking engagements.
The manner by which you communicate with people on a day to day basis is also a skill you should work on. For instance, conflict is a common thing in any situation where several people work together, and you’re ultimately the one responsible for fixing conflict with or between subordinates. In these cases you need to be firm while showing understanding for the other person’s perspective. If you possibly could deal with situations like this by agreeing a way forward, you are going to have a much happier member of staff as opposed to trying to enforce a solution on them. This normally requires empathy and a degree of skill but if you get better at this you can get the desired result out of a challenging situation.
Your success as a manager will also be based mostly on your ability to find a way to communicate with each subordinate in a manner that will motivate that subordinate to want to achieve success. You must respond to each person on an individual level, while not ignoring the importance of the whole company culture. Whenever you’re communicating with a single individual, use the opportunity to try to learn more about that individual and how that person interacts. After all, your main job as a manager is to ensure that your subordinates stay on task as they work towards the company objectives.
One of the challenges of effective organizational management is coming to the understanding that your communication skills will either limit or enhance your success. Thus you’ll manage better if you work on developing better communication skills.